Return & Refund Policy
Please visit https://store.oppo.com/in/ , login and Click on “My Orders' and select the product to check on the updated status.
For more information, Kindly get in touch with our customer support team on the details as listed herein.
Order Not Confirmed But Money Deducted:
Kindly connect with your respective bank. It generally takes (07) working days to reverse back the amount by the respective bank.
If your query(ies) is/are still persists or stand unresolved, then you may please reach out to us through below shared credentials:
- Email us at ONLINESUPPORTIN@OPPO.COM
- Call us at the service hotline: 1-800-103-7733.
The order can be cancelled before delivery, if the product has not been dispatched. Orders cannot be cancelled once they have reached "Processing" status. If this is a prepaid (purchase amount paid in advance) order, then the customer is entitled to receive full refund in compliance with the policy.
If you intend to cancel an order, please follow the below steps:
- Visit our website https://store.oppo.com/in/
- Log into your Oppo Account
- Go to My Orders
- Click on the product Order ID
- Post page refresh, scroll down to see the Cancel option
- Click on Cancel
- Confirm the cancellation via clicking “Yes”.
Once your cancellation request is generated, the team will ensure that the cancellation is processed at the earliest.
In case of any discrepancies, you can also reach out to the customer care team to cancel the order.
- Email us at ONLINESUPPORTIN@OPPO.COM
- Call us at the service hotline: 1-800-103-7733
We make every effort to supply the Products listed in your Order Confirmation. However, we reserve the right to cancel or amend the order in below circumstances:
- The item is no longer in stock;
- The item is no longer being produced;
- There is a price fluctuation; or
- A Third Party notifies OPPO that cancellation is necessary.
In above referred instances,OPPO will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order.
Modes of Refund Post Cancellations:
All the Prepaid order amounts are refunded to the same payment mode/ account/ system which was used to process the transaction.
For all the COD orders, please drop an email to our customer team or reach out our 24/7 helpline number.
- Hotline: 1-800-103-7733
Timeline For a Refund to Reflect in Designated Account:
Once an order is cancelled, it takes around 5-7 working days for the product to return to our warehouse. Post receiving the product at our warehouse and completion of the successful verification, the refund is initiated and it usually takes 2 working days to process the same. Once the refund is processed, it might take some time for the amount to reflect in your account depending on your associated bank and their terms & conditions.
Please note that the refunds can only be made to the original mode of payment. It cannot be processed in any other requested mode.
Please email or contact our customer care hotline number.
Please note: If the package is found to be tampered, we request you not to accept the product and hand over the package back to the delivery person before signing the POD.
Our replacement policy allows you to request a replacement device within 10 (ten) days at no additional cost if the device received by you is defective or is not as ordered.
The replacement will be eligible based on the following criteria:
- Our examination of the device shows a defect that qualifies the device for replacement;
- A replacement request is made within 10 (ten) days of receipt of the delivery of the order;
- The device has been received in its unused, original condition;
- The device has been received in the original product packaging along with necessary supporting such as receipt or proof of purchase, price tags, labels, warranty card and any freebies and accessories obtained along with the original product.
Please note that replacement is subject to availability of the stock.
Please note that this policy will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
If you have received a wrong product, please connect with our service team within 24 hours from the time of receipt of the delivery.
Timeline For Replacement:
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an email advising you on the estimated delivery date for replacement. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact our customer care.